Frequently Asked Questions

  1. How big are the cards?  What are they made of? The cards are made of PVC plastic and are the exact size and thickness of a credit card. All cards are thermal printed using a high quality, dye-sub process.
  2. Are there minimum order requirements or other fees? There are NO minimum order requirements although there are discounts available based on volume.  See our Price Sheet for more details.  The only fee is a $24.95 Design/Set Up fee which is charged only once when we design your card.  There is also no limit to the number of changes you can make to your design so there are no hidden charges.
  3. How do we get started? The whole process is simple.  Send us an email or give us a call to get started on your design.  We will submit a proof via email for you to review.  Let us know of any changes you’d like to make, as MANY TIMES as you’d like, until we get your design just right.  Once you have approved the design, gather the pictures and data, submit them to us and we will begin processing your order.  For more helpful information, view our Getting Started Package.
  4. How can I personalize my card? There are so many options to make your card reflect your organization!  We can add your logo, signage, graphics, clip art, picture of your building or vehicle.  For safety services we can add your patch or badge as well as the United States flag and seals for your state, city, township etc.  Bar codes and signatures will further authenticate the card.  The possibilities are endless!
  5. How do I add a signature to my card? Take a plain, unlined, white piece of paper and sign your name in black permanent marker or ink.  Just sign your name as you normally do.  There is no need to make it larger or smaller because we will adjust it to the correct size. Then either email or fax it to us and we’ll add it in to your design. 
  6. What about new employees or reorders? We save your card design and personnel information so replacements are as easy as sending us an email and telling us whose card you need to re-order.  New employees are simple as well.  Just send us an email with their picture and information and their card will be sent right out.
  7. What forms of payment do you take? We accept all forms of credit card including Visa, Mastercard, American Express and Discover.  For government entities and safety services, we also accept purchase orders. Please fill out the Credit Card Authorization Form in the Getting Started Package.
  8. How long does it take to get my cards? After the design is approved and the pictures and data are submitted to us, it usually takes 3-5 business days to process depending on the amount of cards ordered and the method of submission.  View our Photo Tips to find out how to expedite the process.
  9. What kind of photo works best? Take your photos from the chest area up.  We will crop them accordingly.  View our Photo Tips for more information on backgrounds and file size.
  10. How do we send photos and data to you?

    You have several options.  Most customers email them to us at sales@photoidbadges.com or you can mail them to our address (P.O. Box 328, Niles, Ohio 44446) on a CD or Flash Drive.  We can also scan in your photos, however, a surcharge will apply based on the number of photos that need scanned.

    Please rename the photos to reflect the employee’s name. This helps ensure that we are using the correct picture per employee. It is a very easy process and if you need assistance, please contact us and we will be happy to assist you.

    We also have an FTP server that can accept much larger files. Please contact us for a username and password to connect with our server and enable you to upload your files.
    FTP Server

  11. Do you sell accessories for the badges? We certainly do!  We have clips, lanyards, badge reels and other accessories to use with your new ID badge.  Please see our Products page for more info.
  12. Why not do it myself? Simply speaking, money and time.  A specialized, quality, thermal ID printer with badge software costs from $3,000 to $10,000.  There is also the time it takes to learn how to master the software and hardware.  Our process is simple, cost effective and professional since we specialize in meeting the needs of medium and small companies.